General terms
The Purchasing Terms and Conditions are hereinafter referred to as “The terms”
Any person who visits one or more web pages on the site (see section 7) is hereinafter referred to as “The Customer”.
The Seller is hereinafter referred to as “Kisointerior”.
The website www.kisointerior.com is hereinafter referred to as “The Site”.
The terms below apply when ordering and selling goods and services on KisoInterior.com
When the Customer proceeds with a purchase on KisoInterior.no, the Customer accept the agreement between you and KisoInterior which includes these purchase terms and privacy statement for KisoInterior and any special conditions that appear on Customer’s purchase.
The Terms apply to all sales of products and services from KisoInterior to consumers in Norway. The Terms, together with your order (confirmed through an order confirmation) constitute a binding agreement between you as a customer and KisoInterior. Once we have received your order, it will be confirmed in an automatic email. Always check that the information in the order confirmation is correct.
KisoInterior does not enter into agreements with minors (under 18 years of age) without parental approval. The Customer accepts that Kisointerior may seek parental approval at Kisointerior’s own discretion.
The website www.kisointerior.com (hereinafter referred to as the "site") is an e-commerce site offering furniture, home accessories and window treatments for sale to Internet users browsing the site. It is managed by the company Kimetal Srl.
The customer (hereinafter referred to as the customer) is any person who visits one or more web pages of the site whether or not he or she has initiated a purchase process on the site.
The site www.kisointerior.com is the property and under the management responsibility of the company Kimetal Srl.
As the site being hosted by an external service provider, Kimetal Srl cannot be held responsible for any interruption of service of the site, technical problems, inaccuracies or omissions relating to information available on the site or for any damage resulting from a fraudulent intrusion of a third party having altered the information present on the site.
ARTICLE 1: SUBJECT MATTER AND SCOPE
The purpose of the Terms and conditions of sale is, on the one hand, to inform any potential consumer about the terms and conditions under which the seller proceeds with the sale and delivery of the products ordered and, on the other hand, to define the rights and obligations of the parties in the context of the sale of products by the seller to the consumer.
The Terms apply without restriction or reserve to all relations between Kimetal Srl and any person who proceeds to the purchase of products offered for sale by kisointerior.com on this site.
Within the framework of the Terms of sale, the terms product(s) refer to the product(s) and various services offered on the site.
Consequently, any person having ordered a Product on the Site shall be deemed to have fully and completely accepted Terms which the customer acknowledges having read prior to his order.
The customer, prior to his order, declares having full legal capacity, allowing him to commit himself under these general conditions of sale.
Kimetal Srl reserves the right to modify the Terms at any time.
ARTICLE 2: ORDERS
You can place your orders:
- on the Internet:
www.kisointerior.com
ARTICLE 3: AVAILABILITY OF ARTICLES
On the page of each item, an estimated shipping time is indicated, for example 3 weeks. Shipping is the period during which we prepare the package for delivery to our carrier. It is not the date your order will be delivered.
Kimetal Srl will contact the customer by email if a modification of availability has occurred on a product ordered by the customer. Kimetal Srl reserves the right to cancel/reject the order in case of unavailability of the product.
The customer is requested to note that the photographs, graphics and descriptions of the products offered for sale may vary according to the browsers used. Some parts and finishes are made and finished by hand, therefore some furniture has a unique character.
ARTICLE 4: PRICES
The sales prices indicated on the site are in NOK, all taxes included. The price guaranteed to the customer is the one displayed on the site at the time of purchase. The price fixed at the time of purchase is firm and final.
The prices include shipping costs for the metropolitan area of Oslo and there will be some extras charged in addition to the price of the products purchased for all other areas. The amount will be indicated in the order confirmation.
The selling prices of the products can be modified by Kimetal Srl at any time and the price guaranteed to the customer is the one present on the site at the time of the recording of his order (except for obvious typographical error).
ARTICLE 5: ORDER
Any order placed by the customer on the site, e-mail or mail, implies the acceptance without restriction or reserve to all the general conditions of sale. The sale will be considered as definitive only after the sending to the customer of the confirmation of the order by Kimetal Srl that has the right to reject the order.
The offers contained in this site are valid as long as the related products remain online and while stocks last.
ARTICLE 6: SHIPPING COSTS
The shipping costs include the preparation and packaging costs. The price of transportation will be based upon the weight and volume of the packed goods, which will differ from the weight and volume of the article itself.
The delivery cost is indicated for any order to be delivered inside the metropolitan area of Oslo. Delivery costs are calculated according to the weight and volume of the item, the choice of carrier and if special packaging is necessary for its shipment. In this case, the weight of the article taken into account for invoicing may differ from its actual weight.
We can group separate orders, please contact us by email. No order will be shipped until it is complete.
ARTICLE 7: DELIVERY
The products will be delivered to the address indicated by the customer on the order form, in the metropolitan area of Oslo. All other deliveries will be coordinated with the sales office.
Please refer to the delivery section of the home page for specific information on delivery and delivery times for small and large packages.
An order will only be dispatched if it is complete. Kimetal Srl is free to choose the carrier that seems most appropriate to deliver its products.
Damaged parcels : The customer is required to check, in the presence of the postman or delivery man, the condition of the packaging of the goods and its contents on delivery. In the event that the customer has any doubt whatsoever about the condition or contents of his package, he must check the condition of the goods received and express specific reservations, dated and signed or REFUSE THE PACKAGE. In the absence of reserves, the package is considered to be accepted in conformity by the transport company and it is therefore impossible for Kimetal Srl to contest with the carrier the delivery. Also, Kimetal Srl asks its customers to bring the necessary vigilance during the reception of the goods.
In case of problems, the customer will quickly contact Kimetal Srl by e-mail to inform him/her. The respect of this procedure allows a quick resolution of delivery problems.
Delivery delays: As with any shipment, it is possible that the product may be delayed or lost. In such a case, we contact the carrier to start an investigation. All efforts will then be made to find the package.
ARTICLE 8: CLAIM / SAV
IF THE PRODUCT IS DAMAGED, REFUSE THE PRODUCT AND WRITE "DAMAGED PRODUCT", DESCRIBE PRECISELY THE DAMAGE ON THE VOUCHER THAT YOU SIGN.
Complaints and requests for after-sales service are dealt with by email, the customer can send his request to the following address: info@kisointerior.com.
It is necessary to send a message mentioning the order number accompanied by photo(s) of the anomaly noted. The after-sales service will not be able to process a request without photos of the article.
REMINDER: In the case of delivery by private carrier, it is essential to check the condition of the package and the product.
Valid reservations written on the voucher = Insured product, quick exchange and facilitated procedure.
ARTICLE 9: WITHDRAWAL PERIOD AND REFUND
The customer has, within fourteen days from the delivery of his order, a right of return for reimbursement of products that do not suit him in accordance with. If this period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day.
All custom-made products will not be accepted for return. This includes products made to size and products made with specific fabrics and finishings.
The customer shall give notice by email of any decision to withdraw before the expiry of the withdrawal period in clear and unambiguous writing. We will then send you an e-mail to acknowledge receipt of your withdrawal and provide you with the address and return instructions. Any risk related to the return of the product is the responsibility of the customer.
If the customer sends back a product because it doesn't suit you anymore at the moment of the reception, the expenses of return will then be at customer’s charge. Kimetal Srl does not accept parcels sent with postage due which will be returned to the sender.
The product must then be returned intact (without hole or stain in particular) and complete (screws, nuts etc) in its original packaging or failing that in a packaging of sufficient quality to protect it during transport (cardboard with bubble paper/polystyrene for example).
The order (excluding return costs) will then be refunded to you at the latest within 14 days following the reception of your return in our premises.
Kimetal Srl offers a return service for bulky parcels via our carrier. Please contact Kimetal Srl by e-mail so that we can inform you of the price.
If the customer returns a product following a deterioration or destruction related to a bad use or maintenance of the product, tThe customer will not be able to claim an exchange or a refund.
In the case of a damaged or non-compliant item received, please contact our after-sales service by sending us an e-mail at info@kisointerior.com.
ARTICLE 10: TRANSFER OF OWNERSHIP - TRANSFER OF RISKS
Kimetal Srl keeps the full and entire property of the sold products until the complete payment of the price by the latter. Kimetal Srl reserves the right to claim the ordered products in case of default of payment. In this hypothesis, the customer commits himself to give back any product not paid or having been the object of a default of payment, expenses of return at the expense of the customer.
Any risk of loss of or damage to the goods shall pass to the consumer at the moment when the consumer or a third party designated by him, other than the carrier proposed by the trader, takes physical possession of the goods.
The transfer of the risks of loss and deterioration of the products will be carried out as soon as the products are handed over by the carrier to the customer.
ARTICLE 11: DATA PROTECTION
The information requested by kisointerior.com at the time of any customer order is necessary for the management of his order by Kimetal Srl and its commercial partners. In accordance with the law the customer has a right of access, rectification, opposition and deletion to the data concerning him with Kimetal Srl. Kimetal Srl is committed to protect and respect your privacy in accordance with the legislation in force on data protection.
The Internet user may decide to be informed of kisointerior.com offers by subscribing to the newsletter. If the customer no longer wishes to receive these offers, he can inform kisointerior.com by mail or e-mail to the following address: info@kisointerior.com.
For reasons of limitation of fraud, Kimetal Srl can be brought to ask you for proofs (of identity, domicile...). We thank you for your understanding.
ARTICLE 12: LIABILITY
Kimetal Srl could not be held responsible for the inexecution of the contract in case of shortage of stock or unavailability of the product because of a case of absolute necessity, of disturbance or all-out or partial strike notably of the postal services and means of transport and/or communications.
Kimetal Srl cannot be held responsible for any indirect damage that could occur because of the purchase of the products.
Kimetal Srl is released from any responsibility as for the contents of the sites on which hypertext links can send back from its own site.
In view of Kimetal Srl having provided the customer with adequate instructions as to the proper use of the goods, Kimetal Srl shall be released from any responsibility on the accidents occurring following non adequate use of the products, in the case or the customers would not know how to use or that they would have put in the hands of children or non-responsible persons.
The articles are designed for domestic use. The use of the articles for other purposes is exclusively at the responsibility of the customer. The products are not made in series with foams and fabrics benefiting from the special fireproof classification. For public use, the purchaser of the products must himself enquire at the responsible offices about the suitability of the furniture for public places. For this reason, Kimetal Srl is not responsible for possible claims for compensation or claims resulting from overwork and unfitness for public places.
ARTICLE 13: DISPUTES AND APPLICABLE LAW
The present contract is subject to Italian law. Any dispute and any legal claim that originates from this contract in whole or in part, and the purchase and sales operations referred to thereinm shall be subject to the Italian law to the extend it is not mandatory they shall be subject to Norwegian law
The consumer may, at his choice, in addition to one of the courts having territorial jurisdiction under the Code of Civil Procedure, bring proceedings before the court of the place where he was residing at the time of conclusion of the contract or of the occurrence of the harmful event.
In case of sale to a legal entity, any dispute relating to the sale (price, GTC, products,...) will be subject to Italian law before the Commercial Court of the head office of Kimetal Srl.
ARTICLE 14: ACCEPTANCE OF THE CUSTOMER
The "validation click" constitutes an electronic signature. This electronic signature has between the parties the same value as a handwritten signature.
The present general conditions of sale as well as the prices are expressly agreed and accepted by the customer, who declares and acknowledges having a perfect knowledge of them, and renounces, therefore, to take advantage of any contradictory document and, in particular, its own general conditions of purchase, the act of purchase entailing acceptance of the present general conditions of sale.
ARTICLE 15: WARRANTY
All our products benefit from the legal guarantee of conformity) and the guarantee against hidden defects.
The legal guarantee of conformity gives you the right, in the event of a defect which becomes apparent within two years from the date of delivery, to choose between repair or replacement of the goods, except where this would entail disproportionate costs for the trader compared to a second option.
The consumer is not entitled to make use of the legal guarantee of conformity if he was aware of the defect at the time of contracting, if he could not have been unaware of the defect at the time of contracting or if the defect results from materials he himself has supplied.
In addition, you can implement the guarantee against hidden defects. In this case, you can choose between cancelling the sale or reducing the sale price to keep the product in accordance with Article 1644 of the Civil Code.
To implement the legal guarantee of conformity or the guarantee against hidden defects, please send us an e-mail to info@kisointerior.com with photos of the product(s) concerned.
ARTICLE 16: PROOF
The computerized registers, kept in the computer systems of Kimetal Srl in reasonable conditions of security will be considered as the proofs of communication, orders and payments intervened between the parties.
The archiving of purchase orders and invoices is carried out on a reliable and durable support that can be produced as proof.
ARTICLE 17: INTELLECTUAL PROPERTY
Kimetal Srl owns the intellectual property rights on the site and the right to disseminate the elements contained in the catalogue of the e-shop and in particular the photographs for which it has obtained the necessary authorizations from the persons concerned.
Consequently, the partial or total reproduction, on any support whatsoever, of the elements composing the site and the catalogue, their use as well as their availability to third parties are formally forbidden.
ARTICLE 18: ENTIRE CONTRACT
The present general conditions of sale express the entirety of the obligations of the parties.
No other general or particular condition communicated by the customer can be integrated or derogate from the present general conditions.
ARTICLE 19: NON-WAIVER
The fact that Kimetal Srl does not take advantage of a breach by the customer of any of the customer’s obligations could not be interpreted as a renunciation of the obligation concerned and to take advantage of this breach later on.
ARTICLE 20: NULLITY
If one or more stipulations of these general conditions is held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full force and scope.